Service Manager Resume Samples

The Service Manager is responsible for providing excellent customer service experience. The job description for this role normally includes – maintaining a strong relationship with manufacturers, dealers, and sales representatives, delivering comprehensive service to customers’ inquiries, managing incoming and outgoing calls, keeping a detailed record of every customer and generating sales leads. The Service Manager Resume also makes a mention of these tasks as well – overseeing all services and work spaces, delegating tasks, managing invoice, processing new orders, tracking inventory, training new employees, acting as the highest source of information and monitoring progress of pending projects.

Whilst a degree is not always mandatory for this position, employers expect the following traits from their potential Service Managers – excellent verbal and written communication skills, a thorough knowledge of product and service of the company, administrative skills, computer literacy and staying abreast with latest industry trends. A High School Diploma is the qualification commonly seen on most of the eligible resumes.

Looking for drafting your winning cover letter? See our sample Service Manager Cover Letter.

Service Manager Resume

Headline : 5+ years of experience as a Service Manager in AD/AO Support, Product Engineering, and software development. Exhibited excellence in managing and executing projects in an Onshore / Offshore Delivery Model; possess comprehensive knowledge of complete SDLC processes and Project Management. Managed multiple application development projects and upgrades to move from legacy internally built software to newer technology.

Skills : .NET, Project Management, Project Development, Service Managment, Computer Efficiency Including SAP, Email, & Microsoft Programs.

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Description :

1. Primary responsibility is playing a critical interface between the business and the sustain teams.
2. To lead & manage l2 & l3 support, problem management, change management & service management teams & responsible for sla compliance.
3. Working closely with onshore and offshore teams (USA, IDC, and KL) to deliver sustainable services.
4. Understanding the big picture and aligning my day to day actions to meet immediate needs at the same time helped Pepsi meet long term goals.
5. Involved in preparing service model and operation handbook documents for Pepsi sustain projects globally.
6. Address day-to-day CAS service delivery functions - prioritizing work activities and assignments of tasks.
7. Maintaining the sm9 tool up to date with the latest information/status for tickets under the scope of services, including emergency and bug-fix.
8. Identification and implementation of corrective and preventive actions identified in the RCAS from a CAS perspective.
9. Successfully managed to deliver 5 periodic releases on time with high work quality and also coordinated with project teams to sync code base in all environments (development and sustain environments).
10. Risks and issues are clearly addressed and communicated to relevant stakeholders.