No sound in ewbex recording

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June 21, 2024 | 61989 view(s) | 75 people thought this was helpful Record and Playback Help

Get useful troubleshooting information for Cisco Webex Record and Playback. Search our Collaboration Help Portal for other helpful content.

Record and Playback Help

MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.

Classic View Deprecation for Meetings

Starting with the September 2020 (40.9) update, we will deprecate our Classic View portal for all Webex Meetings capabilities. Customers will continue to have access to the Webex Events (Classic) and Webex Training capabilities; however, they will no longer be able to access their Webex Meetings-specific functions through the Classic View interface. See details for What's Supported in Modern View.

Upload Recordings and Disable Recording Downloads Support